Shipping policy

Fractal Market – Shipping Policy


Last updated: March 2026


Thank you for shopping with Fractal Market. We partner with independent artists, designers, and brands to offer unique products through our marketplace.


Because we work with multiple creators and partner brands, some items may ship directly from the creator or brand that produces them.


Order Processing


Orders are typically processed within 2–5 business days after payment is received.


Once your order ships, you will receive an email containing your tracking information.


Orders placed on weekends or holidays will begin processing on the next business day.


Shipping Times


Shipping times may vary depending on the item and fulfillment partner.


Estimated delivery times within the United States are typically 3–7 business days after shipment, but may vary depending on the product and shipping location.


Orders from Multiple Creators


Fractal Market works with multiple independent creators and partner brands through Shopify Collective and other fulfillment partners.


If your order contains items from multiple creators, your products may be shipped separately and arrive at different times. You will receive tracking information for each shipment.


Shipping Rates


Shipping costs are calculated at checkout based on your location and the items in your order.


Incorrect Shipping Address


Customers are responsible for entering the correct shipping address at checkout.


Fractal Market is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, please contact us immediately.


Lost or Delayed Packages


Once a package has been shipped, it becomes the responsibility of the shipping carrier.


If your package appears lost or significantly delayed, please contact the shipping carrier using your tracking number. If you need assistance, our support team can help guide you through the process.


Damaged Orders


If your order arrives damaged, please contact us within 7 days of delivery.


Please include:

 

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

 


We will work with the creator or fulfillment partner to resolve the issue with a replacement or refund when appropriate.


Contact


For questions regarding shipping, please contact:


Fractal Market Support

Email: support@fractalmarket.co